| Contact Method | Average Response Time | Worst Case Scenario | Availability |
Phone
(business hours) | 30 seconds to 2 minutes | Voicemail left with system, responded same business day if before 4:30pm | 8:00am to 5pm, Monday to Friday only |
Phone
(after hours) | No guaranteed response time, unless under contract agreement | Voicemail left with system, responded first thing next business day | 5pm to 9am, Weekdays & All Weekend & Public Holidays |
| Email | 2 - 4 hours | 1 business day turn-around time | 9:00am to 5pm, Monday to Friday only |
| Front Counter | N/A | N/A | By appointment only |
|
Phone: |
 |
| Office: | (03) 5317 7123 |
Email: |
| Sales Team: | sales@preit.com.au |
| Service Team: | service@preit.com.au |
| Accounts: | accounts@preit.com.au |
| Tech Support: | support@preit.com.au |
